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NEXT STEPS

YOUR CARD WILL NOT BE CHARGED UNTIL THE BOOKING REQUEST IS PROCESSED AND CONFIRMED.

STEP 1: Below are the details your booking request.  THIS EMAIL IS NOT THE OFFICIAL CONFIRMATION, it is meant to notify you, the client, that your reservation request is in process.  Please take the time to review the reservation details.

STEP 2: You will receive an SMS requesting a copy of the front and back of your drivers license and a selfie.  We do this for the protection of other travelers and to protect condo owners.

STEP 3: You will receive an email requesting your electronic signature.  Once you have signed that document, you will receive a copy of that electronically signed document which you can keep for your records as your official confirmation.  The email OR the copy of the signed electronic document can be used at the front desk. You should expect the official confirmation within the next 24-48 hours. If you do not receive a confirmation within 48 hours, please call us at 800-997-9431 or 01-800-681-6534. We value your business and will do everything possible to make your reservation process as smooth as possible.

IMPORTANT:  You are required to have MEXICO AUTO INSURANCE for your trip. You can get your auto insurance safely and securely online, click here to start.

We invite you to please take the time to review our payment/refund and cancellation policies at this time. Please make sure to also be aware of the following things: You have made a reservation request that is processing at this time.  Website does not show real time availability, if your requested reservation cannot be accommodated we will give all options available at the time of your online request. Some resorts require a 25 year old photo ID to be shown upon arrival, such as:   Sonoran Sun Resort Sonoran Sky Resort Sonoran Sea Resort Casa Blanca Resort Some resorts require 3 nights minimum during holidays including Spring Break and Easter. Your card will not be charged until we accommodate your request. For all reservations made up to 48 hours before check in are required to send Photo ID of the cardholder paying the reservation, without this we will not process any reservation, please call:  Phone: 800-997-9431 (US Nationwide-Toll Free) Phone: 01-800-681-6534 (Mexico-Gratis desde Mexico) PAYMENT, REFUND & CANCELATION POLICY PLEASE READ CAREFULLY We accept credit card payments. Under special circumstances, we will accept checks and/or bank deposits. At the time of booking a reservation, we charge 50% of the total reservation cost.  Within thirty (30) days of your arrival, we will charge the remaining balance of the reservation cost.  Any reservation made within thirty (30) days of your arrival date will be charged in full. It is important that you clearly understand our policy for refunds, cancellations, and changes. Confirmed reservations which are canceled before 30 calendar days of your check-in date will result in a $150.00 cancellation fee. This will be subtracted from the initial payment.  A cancellation within 30 days of the check-in date will result in a charge of 100% of your payment.  All cancellations MUST BE made via email. Send cancellation requests to: reservations@puerto-penasco.com Any changes to your reservation will result in a $35 processing fee. There will be no changes allowed within 20 days of your arrival. There are no refunds for early departures or NO-SHOW reservations. THERE ARE NO REFUNDS for holiday dates which includes Spring Break.  Please make sure you clearly understand and agree with our payment, refund, and change policies.  Do you have your MEXICO AUTO INSURANCE. You are required to have MEXICO AUTO INSURANCE for your trip. You can get your auto insurance safely and securely online, click here to start. Don't make that stop along the way to Mexico, print your policy out before you leave. This allows you to just gas up, head out, and get to the beach as fast as possible.  Thank you, Your Mexicor Team

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